Please note that some of the information within the Africa Brochure and its relevant Price Guide may have changed by the time you book any arrangements. While every effort is made to ensure the accuracy of all literature and prices at the time of printing, changes occasionally do occur. Please therefore check all details with us at the time of booking.

Alpha Travel (UK) Ltd., hereafter referred to as Alpha Travel, is registered at: 98 Bessborough Road, Harrow, Middlesex, United Kingdom, HA1 3DT and does not control any of the Suppliers or their services provided in this brochure. Alpha Travel therefore cannot accept any liability for services, arrangements or any loss or damage incurred as a result of the acts and/or defaults of any suppliers or third party contracted.

In these terms and conditions: 'tour', 'safari' or 'trip' (etc.) shall mean any, or any combination of elements including excursion, hotel accommodation, camping, beach, trekking, climbing, boating, canoeing, road, rail and air transfer services etc. and any other service (as detailed in the Brochure or Price Guide) which is provided or agreed to be provided, to a tour member.

Tour price: shall mean the total price paid or payable by or on behalf of, the tour member for the tour.

The Departure date: shall mean the date on which the tour member commences the first component of the tour that is booked by Alpha Travel.

East Africa tours in this brochure have been arranged by Ranger Safaris Limited (Tanzania), Pollman's Tours and Safaris Limited (Kenya) and Fisherman Tours Limited (Zanzibar). For other tours in Africa, other Suppliers and independent safari operators are contracted to provide their products and services. These are individual operators and together referred to hereinafter, as Suppliers.

Responsibility of Alpha Travel
Alpha Travel acts only as the agent for the Suppliers and shall not in any event be liable for negligence, breach of contract or act of omission on the part of the Suppliers, their employees or any other agent. It shall be the responsibility of all customers including (without limitation) tour members, tour operators and travel agents, to read and familiarise themselves with the terms and conditions of the Suppliers. Alpha Travel's liability for its own negligence or breach of contract shall be limited to the maximum per person tour price relevant to the specific failed service. Alpha Travel shall not in any event be liable for consequential or indirect losses including, without limitation, losses calculated by reference to profits, business or goodwill. By embarking upon a safari, the tour member accepts and consents to all risks involved with such travel whether expected or unexpected. His or her travel agent or tour operator are required to warn travellers of such risks and assist them to obtain appropriate insurance coverage against them. The retention of a voucher or confirmed booking shall constitute consent to the above and an agreement by the tour member and their travel agent/tour operator (joint and severally), to convey the contents hereto to all members of the travelling party.

Suppliers Prices
The prices within this Price Guide are based on costs prevailing at the time of publication (November 2005) and are subject to change without notice. The price of the ground arrangement includes:
1. Hotel/Lodge/Camp etc. accommodation, meals as specified and any obligatory hotel tax and service charge.
2. Transfers, game activities and national park entry fees where specified.
3. Vehicle and driver-guide expenses in connection with the safari itinerary concerned.
4. Flights and excursions specified in the itinerary.
5. Some lodges do include drinks, laundry and all activities, but this should be reconfirmed at the time of booking.

The price of the ground arrangements do not include:
1. Some flights where specified, airport taxes and service charges.
2. Visas, inoculations and personal insurance.
3. Excursions, activities or services specified as optional, therefore charged as an extra.
4. Tips and any other expense of a personal nature.

Payments
A 10% deposit is required by Alpha Travel/the Supplier, on confirmation of the service that is to be provided. There may be variances to these terms according to individual circumstances. The balance is to be paid no later than 60 days prior to the date of commencement. When bookings are made less than 60 days prior to the departure date, full payment is required immediately on written confirmation. A booking is considered confirmed when an invoice is issued. If payments are not received within the above time-scale, Alpha Travel/the Supplier reserves the right to cancel the tour which has been booked and retain any deposit received, to set against expenses incurred in the booking of such tour.

Terms of Cancellation
The following cancellation charges are applicable. Should
cancellation occur, a written notification is immediately required
to confirm this to Alpha Travel.
Over 60 days before the departure date: loss of deposit.
45-59 days before the departure date: 25% of the tour price.
15-44 days before the departure date: 50% of the tour price.
Less than 14 days before the departure date: 100% of the tour price.

Liability
The Suppliers' liability to tour members is governed by the laws of the country in which the tour takes place. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises. Save where the Suppliers provide their own vehicles/services for the transportation of tour members, the Suppliers and their Agents act only as agents for the passenger in all matters relating to accommodation, sightseeing, tours and transport (whether by aircraft, rail, road, motor-coach, ship, boat, canoe or any other means) and shall not be liable for any failure to perform, injury, delay, loss, or damage arising from or in connection with the provision of such accommodation, sightseeing, tours and transport where such failure, injury, delay, loss, or damage is caused by negligence.
The Suppliers maximum aggregate liability to each tour member for the negligence of or breach of contract by the Suppliers shall not exceed the per person tour price relevant to the specific failed service. However, nothing in the conditions shall exclude, restrict, or limit the Suppliers legal liability for death or personal injury resulting from the Suppliers' negligence and against which liabilities the Suppliers are insured.
Force majeure - the Suppliers shall not in any event be liable for any unusual or unforeseeable event or circumstance beyond their control including (but not limited to): terrorist activity, social or labour unrest, industrial dispute, mechanical or constructional difficulties, diseases, local laws, war or threat of war, natural or nuclear disaster, fire, adverse weather conditions or any act of government which results in loss, delay, damage, or the injury to tour members.
The Suppliers reserve the right to employ subcontractors to carry out all or any part of the tour and in that event, the terms and conditions relating to the subcontractors liability shall apply.

Alteration
Alpha Travel/the Suppliers reserve the right to cancel or alter the whole or any part of any tour at their sole discretion, should circumstance or events make this necessary in their reasonable opinion. On such occurrence, a suitable alternative will be offered and, if appropriate, a proportional refund made if the product is not of the same standard. Liability to tour members for such breach of contract or, in the event of services not being provided as a result of negligence of Alpha Travel/the Suppliers or their staff, is limited to the actual cost of such services to the tour member. Any consequential or indirect costs resulting there from, are excluded. All reasonable endeavours to provide an alternative arrangement of equal value subject to availability will be made. Should arrangements be curtailed after the tours departure due to force majeure (or other), Alpha Travel/the Suppliers cannot make any refunds, pay compensation or be responsible for additional client costs incurred. Additional tour member costs must be settles locally. Single accommodation on safari can be a problem and during peak periods, sharing with another single may be the only option/solution for room availability. If a tour member books and pays the single room supplement and this occurs, you will be refunded the difference.

Insurance
The hazards of travelling in Africa may inevitably give rise to some risks and dangers. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by Alpha Travel) should fully cover all personal requirements including death, personal injury, medical expenses, repatriation in the event of accident or illness, cancellation or curtailment of the tour and loss of, damage to, or theft of the tour members' personal property.

Complaints
In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the Suppliers' local representative, or the hotel, lodge or camp management. It is likely that the tour member's complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to their relevant travel/tour operator within 14 days of their return, quoting holiday reference, departure date and destination.
If a tour member is unfortunate enough to have personal property stolen or sustains injury or any disruption to their arrangements, the matter must immediately be reported to the local Agent or Supplier. Where necessary, the matter should also be reported to the nearest police station and a police report obtained. If requested at a later date, this report can then be presented to the tour member's insurance company.